Reference:
Manage Collection Process Model - Page 4 for the business process diagram associated with this activity.
Description: There are situations when business process requires manual intervention into automated processing of Collection Activities. If such a situation occurs, system initiates To Do list creation processing. (see Collection Event “Create To Do”, Step 1.8.3.2 of the current Process for details). Special background process reviews information stored in the system earlier (during To Do Collection Event processing) and creates To DO list entry for CSR or Authorized User to review and analyze.